Table 3

Resources use and perceived helpfulness among respondents

ResourceUseFrequency/helpfulness
Used
n (%)
Did not use
n (%)
Not aware
n (%)
Rarely (few/month)/helpful
n (%)
Sometimes or often (weekly)/neutral
n (%)
Daily/unhelpful
n (%)
Free food provided597 (65.5)284 (31.2)30 (3.3)152 (26.0)319 (54.6)113 (19.4)
Donations and care packages363 (40.1)459 (50.7)84 (9.3)111 (31.3)227 (63.9)17 (4.8)
Respite centre (off-site)313 (34.3)544 (59.6)56 (6.1)271 (88.0)19 (6.2)18 (5.8)
Smartphone apps (eg, Calm, Headspace)262 (28.7)590 (64.7)60 (6.5)205 (79.1)29 (11.2)25 (9.7)
Staff psychology and welfare services weekly newsletter200 (21.9)625 (68.6)86 (9.4)150 (76.5)35 (17.8)11 (5.6)
Hospital support guide166 (18.3)651 (71.8)90 (9.9)127 (78.9)23 (14.3)7 (6.8)
Staff well-being areas (on-site)148 (16.3)669 (73.5)93 (10.2)121 (84.6)11 (7.7)11 (7.7)
Occupational health department119 (13.0)780 (85.3)15 (1.6)71 (60.2)26 (22.0)21 (17.8)
Staff psychological and welfare services websites116 (12.7)741 (81.0)58 (6.3)92 (80.0)15 (13.0)8 (6.9)
Staff psychology and welfare services84 (9.3)790 (87.1)33 (3.6)66 (81.5)11 (13.6)4 (4.9)
Staff support groups66 (7.2)735 (80.6)11 (12.2)54 (87.1)5 (8.1)3 (4.8)
Staff support YouTube channel61 (6.7)659 (72.2)192 (21.1)50 (82.0)8 (13.1)3 (4.9)
Staff drop-in sessions56 (6.2)767 (84.4)86 (9.5)46 (85.2)4 (7.4)4 (7.4)
Coaching offers31 (3.4)608 (66.7)272 (29.8)25 (83.3)5 (16.7)0 (0.0)
Able Futures14 (1.5)579 (63.8)314 (34.6)8 (57.1)5 (35.7)1 (7.1)
Care First13 (1.4)577 (63.3)322 (35.3)8 (61.5)4 (30.8)1 (7.7)
NHS Hotline8 (0.9)636 (69.7)269 (29.5)3 (37.5)4 (50.0)1 (12.5)
Tavistock Resources5 (0.6)482 (58.8)333 (40.6)3 (75.0)2 (25.0)0 (0.0)
NCL Support Hotline3 (0.3)569 (62.4)340 (37.3)3 (100.0)0 (0.0)0 (0.0)
  • Able Futures is a nationwide support programme through the Department for Work and Pensions. Care First is an Employee Assistance Programme that offers counselling, welfare and lifestyle advice. The NHS Hotline is available to support all NHS via text or telephone. Tavistock Resources and the NCL Support Hotline connect and support the North Central London health and social care workforce during COVID-19 outbreak.

  • NCL, North Central London; NHS, National Health Service.