Frequency distribution of patient satisfaction related variables with psychiatric services at SPHMMC, Addis Ababa, Ethiopia, 2018 (n=589)
| Satisfaction related variable | Dissatisfied | Satisfied |
| Are you satisfied with your relationship with healthcare staff members? | 132 (22.4%) | 457 (77.6%) |
| Are you satisfied with staff members’ availability? | 153 (26%) | 436 (74%) |
| Are you satisfied with the opening hours of the treatment centre? | 192 (32.6%) | 397 (67.4%) |
| Are you satisfied with the cleanliness of the hospital in general? | 94 (16%) | 495 (84%) |
| Are you satisfied with the information received about your treatment? | 124 (21.1%) | 465 (78.9%) |
| Are you satisfied with the time you wait for a visit? | 339 (57.6%) | 250 (42.4%) |
| Are you satisfied with confidentiality and discretion? | 61 (10.4%) | 528 (89.6%) |
SPHMMC, St Paulo’s Hospital Millennium Medical College.