Frequency distribution of client satisfaction questionnaire by each question with psychiatric service at outpatients department of SPHMMC, Addis Ababa, Ethiopia, 2018 (n=589)
| CSQ-8: items | Highly Satisfied | Satisfied | Dissatisfied |
| How would you rate the quality of service you have received? | 148 (25.2%) | 294 (49.9%) | 147 (24.9%) |
| Did you get the kind of service you wanted? | 286 (48.6%) | 189 (32%) | 114 (19.4%) |
| To what extent has the service met your needs? | 167 (28.4%) | 268 (45.5%) | 154 (26.1%) |
| If a friend were in need of similar help, would you recommend the service to him or her? | 346 (58.7%) | 208 (35.3%) | 35 (6%) |
| How satisfied are you with the amount of help you have received? | 251 (42.7%) | 246 (41.7%) | 92 (15.6%) |
| Have the services you received helped you to deal more effectively with your problems? | 158 (26.8%) | 327 (55.5%) | 104 (17.7%) |
| In an overall general sense, how satisfied are you with the service you have received? | 159 (27%) | 303 (51.4%) | 127 (21.6%) |
| If you were to seek help again, would you come back to the service? | 340 (57.7%) | 225 (38.2%) | 24 (4.1%) |
SPHMMC, St Paulo’s Hospital Millennium Medical College.