Table 3

Frequency distribution of client satisfaction questionnaire by each question with psychiatric service at outpatients department of SPHMMC, Addis Ababa, Ethiopia, 2018 (n=589)

CSQ-8: itemsHighly
Satisfied
SatisfiedDissatisfied
How would you rate the quality of service you have received?148 (25.2%)294 (49.9%)147 (24.9%)
Did you get the kind of service you wanted?286 (48.6%)189 (32%)114 (19.4%)
To what extent has the service met your needs?167 (28.4%)268 (45.5%)154 (26.1%)
If a friend were in need of similar help, would you recommend the service to him or her?346 (58.7%)208 (35.3%)35 (6%)
How satisfied are you with the amount of help you have received?251 (42.7%)246 (41.7%)92 (15.6%)
Have the services you received helped you to deal more effectively with your problems?158 (26.8%)327 (55.5%)104 (17.7%)
In an overall general sense, how satisfied are you with the service you have received?159 (27%)303 (51.4%)127 (21.6%)
If you were to seek help again, would you come back to the service?340 (57.7%)225 (38.2%)24 (4.1%)
  • SPHMMC, St Paulo‚Äôs Hospital Millennium Medical College.